• Ensure all stakeholders are effectively communicated with
  • Communication is clear and checked
  • There are minimal delays in communication
  • All relevant aspects of the Data Protection Act (2018) and associated legislation is adhered to. Information  made  available  through  the  SIMS  Parent  App  system  is  private  and confidential and protected by law under the Data Protection Act 2018.

External communication

  • Phone
  • Face to face
  • SIMS app students and parent
  • SMS
  • Email
  • Hard copy post

Maintaining effective and productive relationships with stakeholders is essential and whenever possible we will meet or phone parents to speak to them on issues relating to students in the school.

The SIMS app

The SIMS App (parent and student) is the primary means of electronic communication in the school supported by email. All school messages are sent via the app and email. Internally students use the Google Classroom and email to communicate with staff. Students are educated in digital literacy and an ICT acceptable use policy is in place in school for students and staff.

The App system is regularly monitored and any responses forwarded to the appropriate staff in school to respond.


The main email address of the school is [email protected]. Again, this inbox is monitored and any responses forwarded to the appropriate staff in school to respond. However, parents do often email specific leadership staff directly in school for example, Head of Sixth Form on queries regarding the sixth form.

Using the App safely and securely

  • The  SIMS  App  is  provided  for  the exclusive  use  of  persons  who  are  legally  responsible  for  a  student/students currently attending the school as well as the student themselves.
  • Use of the system assumes that users have read the SIMS App Privacy Statement. 
  • Access is granted on the condition that users agree to the terms of this policy.
  • Usernames and passwords should not be disclosed to any other person. Users should contact the school if they believe this to be the case.
  • App users accept liability for any potential misuse of the system and/or breach of the Data

Protection  Act,  which  occurs  as a  result  of  failing  to  adhere  to  guidelines. Access to the App can be withdrawn at any time. If there are concerns around safeguarding access will be restricted pending investigation.

  • Requests  for  access  to  the  SIMS  Parent  App  must  be  made  via the main school office and will be checked against SIMS records. Information in the App should not be shared, with the  exception  of  the  student(s) the information relates to or other adults with parental responsibility for that student.
  • Users should be aware of the risks of using the App in unsecure wifi connections.